What should I do if I notice damage and/or loss in my cargo?

If it occurs at the time of container unloading, upon noticing any type of damage and/or loss in the cargo, you should stop the unloading process and immediately notify the customer service department and/or the Shortages and Damages department of Mercosul Line via email at bma.claims@cma-cgm.com, sending photos (container and goods) and relevant information. The contacted department will subsequently respond regarding the need to send an inspector to oversee the unloading, as well as the requirement for document submission.